Red Light Camera Safety Program
Frequently Asked Questions

Pay Your City of Dallas Red Light Ticket Online
Frequently Asked Questions

  1. Payment of a Red Light Camera Ticket
  2. How do I report a Red Light camera malfunction?
  3. Why did Dallas implement the automated red light program?
  4. What is an automated red light violation?
  5. What is the fine amount?
  6. I sold my vehicle prior to receiving this ticket, but the new owner has not re-registered the car in their name. What can I do to remove myself from responsibility?
  7. I want to check to see IF I have any red light tickets. What can I do?
  8. I don't have the ticket number for the red light violation citation I received. What can I do?
  9. I think I may have more than one ticket. Can I pay all of them over the Internet?
  10. Can I get a receipt for the ticket(s) I pay over the Internet?
  11. I do not feel comfortable giving my credit card information over the Internet. Is this site secure?
  12. Will there be time periods when the payment system is unavailable?
  13. If I am experiencing technical problems completing my payment transaction, how can I get help? Or, I am experiencing other technical problems completing my transaction, how can I get help?
  14. How do I go about contesting a red light ticket?
  15. Can I contest my ticket over the Internet?
  16. How do I obtain an extension to contest a red light ticket or request time to pay my red light ticket?
  17. What if I want to appeal my red light ticket to the Municipal Court?
  18. I won my red light ticket case in Municipal Court. How do I inquire about a refund on my filing fee I paid to the Municipal Court?
  19. What to do if you think you are due a refund on your red light ticket fine or you have applied for a refund on your red light ticket fine and have not received it?
  20. I was reported to the Credit Bureau for non-payment of red light tickets. How can I dispute this report?
  21. After paying the outstanding tickets balance, will this remove the credit mark from my credit report?
  22. Why isn't conventional police enforcement sufficient?
  23. What if I run a red light and stopped and cited by a police officer, then I receive a Notice of Violation in the mail for the same offense?
  24. Do the cameras photograph every vehicle passing through an intersection?
  25. Will the red light cameras take a picture of the driver of the vehicle?
  26. Are red light cameras considered a revenue source for the City?
  27. Where are the cameras located?
  28. How were the intersections in the program selected?
  29. Does someone review the citation before it is issued?
  30. Will the citation add points to my driving record?
  31. Who manages the automated red light program?
  32. Am I still responsible for my ticket since there was a lawsuit challenging the authority of the City’s vendor to perform red light related services for the City of Dallas and if I already paid my ticket, do I get a refund?
  33. What to do if you are having a problem getting a “live person” on the toll free Customer Service Center help line.

1. Where do I go to pay a red light camera ticket?

  • ONLINE:
Pay Ticket
  • BY PHONE:
1-866-247-1951
  • BY MAIL:
City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302
  • IN PERSON:
Customer Service Payment Center
Oak Cliff Municipal Center
320 E. Jefferson, Room 100
Dallas, TX 75203
(Monday through Friday, 8:00 a.m. until 5:00 p.m.)
   

2. How do I report a red light camera malfunction?

Equipment malfunctions related to red light cameras can be reported by calling the City's customer service center at 311.

3. Why did Dallas implement the automated red light program?

Red light running is a serious problem. According to the Federal Highway Administration in 2004, there were 190,000 injuries and over 900 deaths related to people running red lights. Over 150 communities in the United States currently use red light cameras, including eight of the 10 largest U.S. cities. Texas has the fourth highest number of red light running fatalities per capita in the nation. The purpose of the program is to improve public safety by increasing enforcement of red light laws. The Insurance Institute for Highway Safety has found that red light camera enforcement in conjunction with public awareness can modify driving behavior and has been shown to reduce red light violations and intersection crashes. The goal of the program is to reduce the number of right angle collisions and related injuries/fatalities citywide by 25% through the incremental expansion of automated photo and video cameras within the City of Dallas.

4. What is an automated red light violation?

A red light violation occurs when a motorist enters an intersection after the signal light has turned red. Motorists who are already in an intersection when the signal changes to red  while waiting to turn are not red light running and therefore not ticketed.

5. What is the citation fine?

As of September 1, 2007, a red light violation carries a civil penalty of $75.00 for each violation. If not paid within 30 days from the date of issuance, a $25 penalty is assessed.

6. I sold my vehicle prior to receiving this ticket, but the new owner has not re-registered the car in their name. What can I do to remove myself from responsibility?

If you no longer own the vehicle and tickets are issued after you sold it, then, please complete Option A  or  Option B (whichever applies to you):

Option A

1) mail us a copy of the ticket or warning notice, and
2) a copy of the Bill of Sale

OR

Option B

1) mail a copy of the ticket or warning notice, and
2) a copy of Transfer Letter from the Texas Department of Transportation

Include your phone number in case we have additional questions.

Mail your documents to:

City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302

Then, you must complete a Vehicle Transfer Form and mail it to:

Texas Department of Transportation
Vehicle Titles and Registration Division
P. O. Box 13175
Austin, TX 78711-3175

You should receive a reply letter from the Texas Department of Transportation confirming your partial “Transfer,” then, follow Option B above

7. I want to check to see IF I have any red light tickets. What can I do?

Our computer system can perform a ticket search by your license plate number anytime online at: Pay Ticket. To inquire by phone, you may call the Customer Service Center, Monday through Friday, 8:00 a.m. thru 5:15 p.m., at toll free 1-866-247-1951 and give the license plate number of your vehicle. Make sure you have your license plate ready

8. I don't have the ticket number for the red light violation citation I received. What can I do?

The system can perform a ticket search by the ticket number, the notice number or your license plate number. For assistance, you may call the Customer Service Center, Monday through Friday, 8:00 a.m. thru 5:15 p.m., at toll free 1-866-247-1951 and give the license plate number of your vehicle.

9. I think I may have more than one ticket. Can I pay all of them over the Internet?

Yes. If more than one ticket exists on your vehicle (same license plate, same registered owner), they will be displayed as a courtesy. You have the option to pay any or all of the tickets by clicking the box next to each ticket you want to pay.

10. Can I get a receipt for the ticket(s) I pay over the Internet?

Yes. You can print a receipt from your personal printer for payments made over the Internet. Once you have selected the ticket(s) to be paid, and entered the credit card information, click on the "Submit" button. Your credit card number will be validated and the amount of the charge will be submitted. If the card is valid and sufficient credit is available to make the payment, your credit card company will issue an approval back to our web site. The payment will be applied against the ticket(s) immediately, and you will see the charge on your next statement. You should print the online receipt for your records, and if requested, you can be e-mailed a receipt by providing an e-mail address.

11. I do not feel comfortable giving my credit card information over the Internet. Is this site secure?

Our web site uses 128-bit encryption which is the highest level of encryption available. This is the same security used on all web-payment applications. For your security and assurance, this site does not store any information about your credit card. Once an approval or rejection is received, the information is purged from our system.

12. Will there be time periods when the payment system is unavailable?

The system will be unavailable from 3:00 am - 3:30 am Central time, Monday - Saturday and from 3:00 am - 5:00 am Central time on Sunday.

13. If I am experiencing other technical problems completing my transaction, how can I get help?

Please call the Customer Service Center at 1-866-247-1951 between 8:00 a.m. and 5:15 p.m. CST., Monday thru Friday.

14. How do I go about contesting a red light ticket?

Our Website does not support contesting a ticket online. You may contact the Adjudication Office at 214-670-4830, between 8:15 a.m. - 5:15 p.m., Monday-Friday to obtain additional information concerning contesting your ticket. Your request to contest must be submitted in writing in person or by mail. You must contest your ticket by the due date that is stated on the front of your notice.

Submit in writing:

Submit in person:

Safelight Dallas Stops on Red
City of Dallas Adjudication Office
PO Box 650302
Dallas, Texas 75265-0302

Adjudication Office
Oak Cliff Municipal Center
320 E. Jefferson, Room 216
Dallas, TX 75203

15. Can I contest my ticket over the Internet?

Our Web site does not support contesting a ticket online at this time.

16. How do I obtain an extension to contest a red light ticket or request time to pay my red light ticket?

Call the Customer Service Center at 1-866-247-1951 to request an extension. A one-time 10-day extension will be given if you call on or before the due date posted on the ticket. Customer Service Center hours are Monday through Friday, 8:00 a.m. through 5:15 p.m.

17. What if I want to appeal my red light ticket to the Municipal Court

If you are not satisfied with the results of your Adjudication hearing, then you may appeal your case to the Municipal level through the Department of Court and Detention Services. Appeals must be made in person at Court and Detention Services at the following address:

 Court and Detention Services
Main Street, Room 105
Dallas, TX 75201
214-670-0109

The following is required when requesting an appeal:

Map from Dallas City Hall to Municipal Court (Court and Detention Services)

View Larger Map

18. I won my red light ticket case in Municipal Court. How do I inquire about a refund on my filing fee I paid to the Municipal Court?

This fee is refundable if your case is dismissed. Refunds for the $15 filing fee must be requested in person at Court and Detention Services where the appeal was made. For more information regarding an appeal or a refund on your $15 filing fee, you may contact Court and Detention Services at 214-670-0109, M-F, 8:00am-5:00pm. Select 0 to speak with an agent. Refunds on filing fees are separate from refunds on the red light ticket fine.

19. What to do if you think you are due a refund on your red light ticket fine or you have applied for a refund on your red light ticket fine and have not received it.

Refunds for red light ticket fines take approximately 18 days. To inquire about a possible refund on your red light ticket fine or a delay on receiving your refund on your red light ticket fine (not the filing fee); please call 214-671-3788, M-F, 9:00am-5:00pm.

Items required for a refund on your red light ticket fine (not the filing fee):

  • A copy of your hearing or court dismissal record
  • Proof of ticket payment (register receipt, online payment receipt, bank statement or credit card invoice with personal information marked out, etc.)

20. I was reported to the Credit Bureau for non-payment of red light tickets. How can I dispute this report?

Persons with an outstanding balance of $50 or more may be reported to the Credit Bureau. Once a report has been made, you must contact the Credit Bureau directly and go through their dispute process. The City cannot circumvent the Credit Bureau’s process. After requesting an inquiry through the Credit Bureau, an investigation is performed and if the mark was made in error, then the mark is completely removed from your report by the Credit Bureau.

  • TransUnion
1-800-916-8800
  • Experian 
1-888 397 3742
  • Equifax 
1-800-685-1111

21. After paying the outstanding tickets balance, will this remove the credit mark from my credit report?

If the credit bureau mark is confirmed as valid, then the mark will remain on your report. However, paying the outstanding balance lessens the mark against you by showing that the outstanding balance has been satisfied.

22. Why isn't conventional police enforcement sufficient?

Enforcing traffic laws in dense urban areas by traditional means poses special difficulties and dangers for police. After a violation has occurred in the presence of a police officer, the officer must often times follow the violator through the red light to stop the violator. This can endanger the police officer, pedestrians, and other motorists. Most communities do not have the resources for police to patrol intersections as often as needed in order to ticket all red light runners. Research indicates that traditional enforcement has an immediate impact, but camera programs work round-the-clock and free police to focus on other enforcement needs.

23. What if I run a red light and stopped and cited by a police officer, then I receive a Notice of Violation in the mail for the same offense?

Under these circumstances the Notice of Violation issued with the automated red light camera equipment should be dismissed. It is the motorist’s responsibility to provide this information to the Adjudication Office for appropriate dismissal. You may contact the Adjudication Office at 214-670-4830. As for the handwritten ticket issued by the police officer, the motorist is still responsible.

24. Do the cameras photograph every vehicle passing through an intersection?

No.  This technology is intended to catch vehicles that enter the intersection after the signal has turned red. Only violations are recorded.

25. Will the red light cameras take a picture of the driver of the vehicle?

No. The cameras do not capture an image of the driver.  This is a civil violation assessed against the owner of the vehicle; as such, there is no need to identify the driver with a photo. Photos are taken of vehicles driving away from the camera and into the intersection. All that can be seen in the photo is the rear view of the vehicle and the license plate.

26. Are red light cameras considered a revenue source for the City?

The red light camera system is intended to change driver behavior and encourage safety, ultimately reducing crimes and saving lives. The program is funded by those drivers who refuse to stop at red lights and violate the City Ordinance. The revenue generated from the program pays for the program and other public safety programs including traffic engineering improvements and traffic enforcement. Excess revenues are forwarded to the State Comptroller to be used for area Trauma Centers.

27. Where are the cameras located?

Current locations

28. How were the intersections in the program selected?

Transportation engineers selected sites to create the most immediate impact on red light related crashes and driver behavior. They used police accident reports and constructed crash diagrams to identify intersections with red light related crash trends. They also selected intersections with a high frequency of red light violations used police red light citation records and made on site observations at high volume or congested intersections. Improvements at these sites are measured by the reduction in crashes and violations at each specific camera site. Other cities using red light cameras have found that sites with cameras have a “halo” affect on surrounding intersections. This halo affect reduces violations and accidents at not only the intersections with cameras but also intersections in the surrounding area. Knowing that this halo affect occurs, cameras will not only be placed at intersection with crash trends, but also strategically placed geographically to maximize the total area of influence.

29. Does someone review the citation before it is issued?

SafeLight Officers review photos and video footage of violations before a citation is issued to ensure that there was a true red light violation. Tickets are then mailed to registered owner only in cases where it is clear the vehicle ran the red light.

30. Will the citation add points to my driving record?

No. Citations issued with an automated red light camera are civil citations; therefore neither insurance nor license points are added.

31. Who manages the automated red light program?

The Dallas Police Department

32. Am I still responsible for my ticket since there was a lawsuit challenging the authority of the City’s vendor to perform red light related services for the City of Dallas and if I already paid my ticket, do I get a refund?

You may have heard about the lawsuit, Amanda Ward v. ACS State and Local Solutions Inc., d/b/a LDC Collection Systems, which challenged the authority of ACS to perform its work for the City of Dallas’ “red light camera” program. The City of Dallas was not a party to that lawsuit. On March 23, 2009, the court issued an order granting summary judgment to ACS and dismissing Ms. Ward’s claims. In short, there is no court order in effect that affects the City’s right to administer and enforce its "red light camera" program, including collecting civil fines from violators. Current and past outstanding fines and penalties are still due

33. What to do if you are having a problem getting a “live person” on the toll free Customer Service Center help line.

Customer Service Center work hours are Monday through Friday, 8:00 a.m. through 5:15 p.m. HINT: Follow steps these steps to get a “live person”: 

  • Dial (toll free) 1-866-247-1951
  • Press 1 for English or 2 for Spanish
  • Press 2 for General Information
  • Listen to informative speech regarding General Information
  • You will hear five options, do not select any of them
  • Then, you will hear an option for a Customer Service Representative press 0
  • You will hear a short silence followed by music (don’t hang up)
  • Press 1 for English or 2 for Spanish (again)
  • For a Parking Ticket Representative press 1, for a Red Light Ticket Representative press 2
  • You will hear a ring
  • A “Live Person” should answer!!!