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Parking Enforcement and Management
Frequently Asked Questions

Pay Your City of Dallas Parking Ticket Online
Frequently Asked Questions

1. Where do I go to pay a parking ticket?

  • ONLINE:

dallasparkingtickets.com

  • BY PHONE:

1-866-247-1951

  • BY MAIL:

City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302

  • IN PERSON:

Customer Service Payment Center
Oak Cliff Municipal Center
320 E. Jefferson, Room 100
Dallas, TX 75203
(Monday through Friday, 8:00 a.m. until 5:00 p.m.)

 

 

2. How do I get a boot removed off my vehicle that was placed by a Parking Enforcement Officer?

  • To have the boot removed, all outstanding parking tickets and the boot fee must be paid.

For information on the fees, you may call the Customer Service Center, Monday through Friday, 8:00 a.m. thru 5:30 p.m., at toll free 1-866-247-1951 and give the license plate number of your vehicle.
3. If my vehicle has been booted and/or towed, can I still pay online?
No. Payment must be made in person at one of the following locations by (cash, money order, MasterCard and Visa):

 

Customer Service Payment Center
Oak Cliff Municipal Center
320 E. Jefferson, Room 100
Dallas, TX 75203
(Monday through Friday, 8:00 a.m. until 5:00 p.m.)

 

 

4. I parked in a private parking lot and my vehicle was booted. What can I do?
City Code allows for private parking lot owners to place boots on patron’s vehicles for non-payment. You will need to contact the parking company to have the boot removed. If you have a dispute regarding the placement of boot, you may contact the City’s division that oversees this ordinance, Code Compliance Transportation Regulations at 214-670-3167  
5. My car is in the auto pound for outstanding parking tickets. How do I go about getting it back?
If your vehicle was towed for outstanding parking tickets, then you must pay a.) outstanding parking tickets, b.) boot release fee, and, 3.) wrecker and storage fees.
6. For general questions regarding parking tickets and/or booting fees on your vehicle.
Call the Customer Service Center, Monday through Friday, between 8:00 a.m. and 5:15 p.m. at toll free 1-866-247-1951. Make sure you have your license plate number ready.
7. For general questions regarding auto pound wrecker and storage fees.
Call the Dallas Police Auto Pound at 214-670-5116.
8. I don't have the ticket number for a parking citation I received. What can I do?
The system can perform a ticket search by the ticket number, the notice number or your license plate number. For assistance, you may call the Customer Service Center, Monday through Friday, 8:00 a.m. thru 5:15 p.m., at toll free 1-866-247-1951 and give the license plate number of your vehicle.
9. I want to check to see IF I have any parking tickets. What can I do?
Our computer system can perform a ticket search by your license plate number anytime online at: dallasparkingtickets.com. To inquire by phone, you may call the Customer Service Center, Monday through Friday, 8:00 a.m. thru 5:15 p.m., at toll free 1-866-247-1951 and give the license plate number of your vehicle. Make sure you have your license plate ready.
10. My ticket does not exist in the payment system.
If your ticket was recently issued, it is possible it has not been entered into the database, yet. Please check back in 1-2 days, and if you still cannot find it then call the Customer Service Center at toll free 1-866-247-1951.
11. I think I may have more than one ticket. Can I pay all of them over the Internet?
Yes. If more than one ticket exists on your vehicle (same license plate, same registered owner), they will be displayed as a courtesy. You have the option to pay any or all of the tickets by clicking the box next to each ticket you want to pay.
12. Can I get a receipt for the ticket(s) I pay over the Internet?
Yes. You can print a receipt from your personal printer for payments made over the Internet. Once you have selected the ticket(s) to be paid, and entered the credit card information, click on the "Submit" button. Your credit card number will be validated and the amount of the charge will be submitted. If the card is valid and sufficient credit is available to make the payment, your credit card company will issue an approval back to our Web site. The payment will be applied against the ticket(s) immediately, and you will see the charge on your next statement. You should print the online receipt for your records, and if requested, you can be e-mailed a receipt by providing an e-mail address.
13. I do not feel comfortable in giving my credit card information over the Internet. Is this site secure?
Our Web site uses 128-bit encryption, which is the highest level of encryption available. This is the same security used on all Web-payment applications. For your security and assurance, this site does not store any information about your credit card. Once an approval or rejection is received, the information is purged from our system.
14. Will there be time periods when the payment system is unavailable?
Yes. Each night the system will be unavailable for accepting payments from 1:45 a.m. to 2:00 a.m. CST while nightly processing is occurring.
15. If I am experiencing technical problems completing my payment transaction, how can I get help? Or, I am experiencing other technical problems completing my transaction, how can I get help?
Please call the Customer Service Center at 1-866-247-1951 between 8:00 a.m. and 5:15 p.m. CST., Monday thru Friday.
16. How do I go about contesting a parking ticket?
Each citation has an administrative hearing date printed on it. You may appear in person on or before this date during the hours of 9:00 a.m. through 3:00 p.m., Monday through Friday (excluding holidays). The hearing will be held while you are there. The process usually takes about 30 to 40 minutes and usually requires one visit. Location:

 

Parking Adjudication Office
Oak Cliff Municipal Center
320 E. Jefferson, Room 216
Dallas, Texas 75203
214-670-4830

If you are unable to come in for a hearing, you may request a hearing by mail at:

 

Adjudication Office
Oak Cliff Municipal Center
320 E. Jefferson, Room 216
Dallas, Texas 75203

Hearings by Mail: Write a letter indicating why you believe the ticket should be dismissed. Be sure to include your name, address, and telephone number, so the hearing office can contact you if additional information is needed. Also, include a copy of any proof that would support your case. The letter must be received on or before the administrative hearing date indicated on your ticket.
17. Can I contest my ticket over the Internet?
Our Web site does not support contesting a ticket online at this time.
18. How do I obtain an extension to contest a parking ticket or request time to pay my parking ticket?
Call the Customer Service Center at 1-866-247-1951 to request an extension. A one-time 10-day extension will be given if you call on or before the due date posted on the ticket. Customer Service Center hours are Monday through Friday, 8:00 a.m. through 5:15 p.m.
19. What if I want to appeal my parking ticket to the Municipal Court.
If you are not satisfied with the results of your Adjudication hearing, then you may appeal your case to the Municipal level through the Department of Court and Detention Services. Appeals must be made in person at Court and Detention Services at the following address:

 

Court and Detention Services
Main Street, Room 105
Dallas, TX 75201
214-670-0109

The following is required when requesting an appeal:

Map from Dallas City Hall to Municipal Court (Court and Detention Services)

View Larger Map

20. I won my parking ticket case in Municipal Court. How do I inquire about a refund on my filing fee I paid to the Municipal Court?
This fee is refundable if your case is dismissed. Refunds for the $15 filing fee must be requested in person at Court and Detention Services where the appeal was made. For more information regarding an appeal or a refund on your $15 filing fee, you may contact Court and Detention Services at 214-670-0109, M-F, 8:00am-5:00pm. Select 0 to speak with an agent. Refunds on filing fees are separate from refunds on the parking ticket fine. If you are inquiring about a refund on a parking ticket fine see question # 21.

21. What to do if you think you are due a refund on your parking ticket fine or you have applied for a refund on your parking ticket fine and have not received it.
Refunds for parking ticket fines take approximately 18 days. To inquire about a possible refund on your parking ticket fine or a delay on receiving your refund on your parking ticket fine (not the filing fee); please call 214-671-3793, M-F, 9:00am-5:00pm.
Items required for a refund on your parking ticket fine (not the filing fee):

  • A copy of your hearing or court dismissal record
  • Proof of ticket payment (register receipt, online payment receipt, bank statement or credit card invoice with personal information marked out, etc)

22. To whom do I report a parking violation?
To report the violation, it is important to (1) obtain the type of parking violation, (2) location of violation, (3) license plate number of vehicle in violation, (4) description of the vehicle in violation, and (5) whether the violation is occurring on public or private property. Then, call the City Services Dispatch at 3-1-1.
23. Am I allowed to park my vehicle on any surface, including my front yard?
Motor vehicles in Dallas must be parked on an improved surface; this means concrete, asphalt or 6 inches of gravel with a border. It is a violation to park a vehicle on the yard or grass. Vehicles can park: 1) in the original driveway, 2) on the street if permitted, 3) or on a yard surface that has been transformed into an improved surface with concrete or asphalt or 6 inches of gravel with a border. To report a violation for parking on an unimproved surface, please call the City Services Dispatch at 3-1-1.
24. I have a problem concerning a parking officer. Who should I contact?
Contact the Parking Enforcement office at (214) 948-5346 or call 311
25. How do I go about getting "No Parking" signs posted in my neighborhood?
By City of Dallas ordinance, "No Parking" signs are handled on a petition basis. In a residential area, the citizen must have a petition signed by 80% of affected citizens in the same block, on the same side of the street, with 51% being in favor of the change. There is a $50 non-refundable application fee and a fee of $25 per sign installed/removed. In a commercial area, the same procedure is followed; however, no fees are assessed. In either case, the Traffic Engineer will make a site visit to approve/disapprove the change. Two major considerations are sight distance and whether the street with parking is wide enough to allow emergency vehicle access. For further information, call Transportation Engineering at (214) 670-3260.
26. How do I apply for a valet parking permit?
Valet Permits can be purchased through the Parking Enforcement Division of the Dallas Police Department. For additional questions, please call (214) 948-5346.  
Valet Permit Application
Valet Application Parking Analysis Example
27. How do I apply for a Commercial Loading Zone permit?

  • Commercial Loading Zone Permit Fees:

 

Annual Permit - $50
Temporary Permit - $12.50
Replacement Permit - $25

 

 

  • Commercial Loading Zone permits can be purchased at

 

Customer Service Payment Center
Oak Cliff Municipal Center
320 E. Jefferson, Room 100
Dallas, TX 75203
(Monday through Friday, 8:00 a.m. until 5:00 p.m.)

28. How do I apply for a Fair Park Parking Permit?
Annual Fair Park Parking Permits expire each year on May 31.  This permit authorizes parking within the designated outside the Fair Park grounds as provided for in Chapter 32 of the Dallas City Code for the following events:

  • State Fair of Texas
  • Special Events as authorized by the Dallas City Council

Permits are issued at the following location:

 

Customer Service Payment Center
Oak Cliff Municipal Center, #100
Dallas, Texas 75203
Monday – Friday 8:00 a.m. to 5:00 p.m.

Permits are sold Monday through Friday 8:15 a.m. - 4:00 p.m. Permit fee is $25.00 plus tax.  We accept cash, money order, Visa, MasterCard and American Express. Permits are issued for each address and NOT per lot.  Example:  If you have 3 lots but have 5 addresses for those lots you have buy 5 permits.
Criteria for obtaining a permit. You must provide one of the following for proof of ownership or control of the property:
Valid PICTURE ID, the laminated card that was issued last year and this letter
OR
Valid PICTURE ID, the deed or title to the property in YOUR name
OR
Valid PICTURE ID, utility bill in your name showing proof of residency
OR
If leasing the property - Valid PICTURE ID, a Notarized Letter from the owner giving permission to use the property. The letter must have a current date.
          Fair Park Parking Application


29. How do I park at a parking meter WITHOUT using coins?
The City of Dallas has installed parking meters throughout downtown that take the worry out of parking. These meters will accept a Cash Key in addition to coins.
How does the Cash Key work?
When you insert the Cash Key, the meter displays the amount remaining on the key, (Note: available funds are rounded down to the nearest whole dollar). The meter then deducts $.25 from the preprogrammed amount on the Cash Key and registers the time on the meter. To register additional time on the meter, reinsert the Cash Key. The Cash Key does not need to be completely removed before reinsertion, so be careful to avoid an unintentional $.25 deduction from your key.
When the desired time has been registered, remove the Cash Key and take it with you. The meter will not register more than the maximum allowable time, but will continue to deduct $.25 from your Cash Key each time it is inserted. (Ex: A two-hour meter will not register more than the maximum two-hour limit.)
If the Cash Key is left inserted for more than five seconds, the meter will go into out-of-order mode until it is removed. This feature is to alert you if you accidentally leave the Cash Key in the meter. The Cash Key is the equivalent of money and replaces the many coins otherwise needed for meters, it is a convenient substitute that can be carried on a key ring or stored in your vehicle.
How do I get a Cash Key?
Each Cash Key is $15 plus tax. You pay the $15 for the key and an additional $25, $50, $100 or $200 worth of time. Cash, check and credit cards are accepted. Location:

 

Customer Service Payment Center
Oak Cliff Municipal Center
320 E. Jefferson, Room 100
Dallas, TX 75203
Monday through Friday, 8:00 a.m. until 5:00 p.m.

When the amount programmed on the Cash Key expires, you may return the Cash Key and purchase additional time without the purchase of a new key.
NO REFUNDS on Cash Keys and programmed time
Can I use coins and the Cash Key together?
The electronic meters will accept coins and the Cash Key together. The electronic parking meter will show the amount left on your key in whole dollars.
Important Reminder
Please remember, the purchase of a Cash Key does not guarantee a space since the electronic meters also accept coins. Parking meter spaces are still on a first come, first served basis.
30. How do I apply for a Parking Meter Hooding Permit?
A Hooding Permit Application is required from each company/organization prior to meter hooding. The Hooding Permit Application can be turned in by fax, mail or in person. This includes repeated customers. Hooding Permits DO NOT override parking ban restrictions. Hooding Permits are for temporary construction projects, special events such as parades, festivals, etc. Hooding Permits are NOT intended to reserve parking for personal use.
The application shall include the following information:                    

  • Company or organization’s name and physical address
  • Purpose for space(s) rental
  • Beginning and ending date and time              
  • Parking space(s) ID number on the meter
  • Parking space(s) location address (street name and block number)
  • Contact person name, address, phone number and fax number
  • Request shall be made at least 48hours prior to hooding time
  • Upon management approval, permit must be signed by applicant.
  • Permit extensions shall require a new application
  • Permits will not be issued to customers with an outstanding balance.

PAYMENT:
Payment is due in full before event. Methods of acceptable payment: Check, Cash, Visa, MasterCard
HOODING PERMIT OFFICE LOCATION:

 

Customer Service Payment Center
Oak Cliff Municipal Center
320 E. Jefferson, Room 100
Dallas, TX 75203
Monday through Friday, 8:00 a.m. until 5:00 p.m.

FEE STRUCTURE:

  • Meter Hooding:
    • One time flat $55 labor fee. Plus $1 labor fee for each meter hooded, and;
    • 70% of potential revenue from each requested meter [Formula: number of meters requested (X) meter rate per hour (X) number of days (X) number of effective hours]
  • Temporary Meter Removal:
    • One time flat $55 labor fee. Plus $179 labor fee for each meter to be removed and reinstalled, and;
    • 70% of the potential revenue from the requested meter [Formula: number of meters requested (X) meter rate per hour (X) number of days (X) number of effective hours]
  • Parking Lot Reservation:
    • One time flat $55 labor fee
    • Revenue loss for each space from requested lot [Formula: number of spaces requested (X) lot rate (X) number of days]
    • Company/organization is responsible for barricading or taping off their rented spaces

31. I sold my vehicle prior to receiving this ticket, but the new owner has not re-registered the car in their name. What can I do to remove myself from responsibility?
If you no longer own the vehicle and tickets are issued after you sold it, then, please complete Option A  or  Option B (whichever applies to you):
Option A           
1) mail us a copy of the ticket or warning notice, and
2) a copy of the Bill of Sale
OR
Option B           
1) mail a copy of the ticket or warning notice, and
2) a copy of Transfer Letter from the Texas Department of Transportation
Include your phone number in case we have additional questions. Mail your documents to

 

City of Dallas
P.O. Box 650302
Dallas, Texas 75265-0302

Then, you must complete a Texas Motor Vehicle Transfer Notification and mail it to

 

Texas Department of Transportation
Vehicle Titles and Registration Division
P. O. Box 13175
Austin, TX 78711-3175

32. I was reported to the Credit Bureau for non-payment of parking tickets. How can I dispute this report?
Persons with an outstanding balance of $50 or more may be reported to the Credit Bureau. Once a report has been made, you must contact the Credit Bureau directly and go through their dispute process. The City cannot circumvent the Credit Bureau’s process. After requesting an inquiry through the Credit Bureau, an investigation is performed and if the mark was made in error, then the mark is completely removed from your report by the Credit Bureau.

  • TransUnion

1-800-916-8800

  • Experian 

1-888 397 3742

  • Equifax 

1-800-685-1111

33. After paying the outstanding tickets balance, will this remove the credit mark from my credit report?
If the credit bureau mark is confirmed as valid, then the mark will remain on your report. However, paying the outstanding balance lessens the mark against you by showing that the outstanding balance has been satisfied.
34. What to do if you are having a problem getting a “live person” on the toll free Customer Service Center help line.
Customer Service Center work hours are Monday through Friday, 8:00 a.m. through 5:30 p.m. HINT: Follow steps these steps to get a “live person”:

  • Dial (toll free) 1-866-247-1951
  • Press 1 for English or 2 for Spanish
  • Press 2 for General Information
  • Listen to informative speech regarding General Information
  • You will hear five options, do not select any of them
  • Then, you will hear an option for a Customer Service Representative press 0
  • You will hear a short silence followed by music (don’t hang up)
  • Press 1 for English or 2 for Spanish (again)
  • For a Parking Ticket Representative press 1, for a Red Light Ticket Representative press 2
  • You will hear a ring
  • A “Live Person” should answer!!!